Shipping policy

Overview

At Pure Eco Living, we are committed to providing our customers with a smooth and eco-friendly shopping experience. We aim to ship your products in the most sustainable way possible, using minimal packaging and partnering with environmentally responsible shipping carriers. Below, you'll find detailed information about our shipping policies, estimated delivery times, and tracking options.

Shipping Rates

  • Shipping Prices: Our shipping prices are not standard; they will be calculated at checkout based on:

    • Destination: The location where the products will be shipped.
    • Product Weight: Heavier items may incur higher shipping fees.
    • Product Type: Some items, especially handmade or custom products, may have different shipping costs.

  • Different Suppliers: We work with various suppliers and partners to ship our products. This ensures a diverse range of sustainable items but may lead to different shipping rates for products ordered together. In some cases, products may be shipped separately.

  • Handmade to Order: Some products are made to order. For these items, please allow additional processing time for crafting. This may affect shipping times and costs.

Estimated Delivery Times

  • European Union: 4–10 business days
  • International: 7–21 business days (depending on location)

Note: These are estimated delivery times. Actual delivery may vary depending on your location, shipping carrier, and external factors such as customs delays or public holidays.

Processing Time

All orders are processed within 1–2 business days (Monday–Friday). Orders placed on weekends or holidays will be processed the next business day. You will receive a notification when your order has been shipped, along with a tracking number.

Eco-Friendly Packaging

In line with our commitment to sustainability, we aim to package using recyclable and biodegradable materials. We minimize plastic use and encourage our customers to recycle or reuse packaging materials whenever possible.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on our website or via the shipping carrier’s website.

Customs, Duties, and Taxes

For international orders, please be aware that customs, duties, and taxes may apply, depending on the destination country. These charges are the responsibility of the customer and are not included in the item’s price or shipping cost.

Undeliverable Packages

If a package is returned to us due to an incorrect address, or if it is marked as unclaimed, we will contact you to arrange re-shipment. Additional shipping charges may apply.

Delayed or Lost Packages

While we strive to ensure timely delivery, shipping delays may occasionally occur due to unforeseen circumstances. If your order is delayed or you believe it may be lost, please contact our customer support at info@pureecoliving.store, and we will assist in tracking the shipment or filing a claim with the carrier.

Shipping FAQ

For any additional shipping-related inquiries, please refer to our FAQ section or contact us at info@pureecoliving.store. We're here to help!

Contact Us

If you have any questions or concerns regarding your order, please do not hesitate to reach out to our support team via email at info@pureecoliving.store.